Shipping Information

Shipping method
Every Ebay listing has several shipping options. Enter your US zip code to see cost to your location. UPS shipments and USPS Express mail are automatically insured up to $100. Priority Mail and First Class mail is not insured unless you add it.

International shipments: You can change the country in the shipping calculator.

Keep in mind that we have no control over customs, broker fees and import duty in your country. The shipping quote is only the cost to ship it from us to you.

All items ship same day if payment arrives (or clears our bank in case of check) before 2pm. Payments received after 2pm will ship the next working day. That is 2pm EST.

Insurance
Shipping is always at buyers risk. Although we rarely have packages lost, you can request optional insurance.

We can not be held responsible for lost packages but will always do our very best to satisfy our customers. Our excellent track rating (see feedback) is your guarantee.

North Carolina residents will be subject to sales tax on most items.

Do you want to lower or combine shipping cost?
Bid on one of our other items here on Ebay.
If you have purchased multiple items, you can combine these on Ebay.
If not sure how to do this, just wait and we will combine the items for you,
re-calculate shipping and email you an update.

Payment Information

Payment Options : We accept PayPal, Visa, MasterCard, American Express, Discover. Credit cards are never charged until your order is ready to be shipped.

An automated PayPal payment request will be sent to you at end of auction.
You can also call in your Visa/MC or AmEx card or mail us a money order or personal check.
Paypal payments: If your payment is unconfirmed (address), we will most likely do some more checking and reserve the right to refuse the payment.

LockItt - BikeSax - CycleBitz
Mailing & Shipping address
370 Butler Bridge rd - Unit C Fletcher, NC 28732
We Specialize in Motorcycle Security Products and Accessories

Tel: 828 687 9956
Email info(at)lockitt(dot)com

Secure Payment with any major credit card
through PayPal!

Every few days, as long as payment is not received, we will send out reminders.
Emails and mail can get lost or it might just slip your mind to pay us.
After 8 days, we will file a Non Paying Bidder dispute through Ebay.
Within 30 days, we file for fee reversal with Ebay.
Please, do not bid or place on an order if you do not intend to pay.

On FEEDBACK

We have always considered feedback to be 100% completely optional.
Not much has changed for us under the new (may 2008) feedback changes.
Since we are too busy getting product in and out, fast and reliable, ( eBay really is a tiny part of our business) we don't bother with feedback. BUT if you leave us a positive then we are always polite and guaranteed leave you a positive too.

Click here to see all our products at Ebay Auctions

Returns & Refunds

If our Ebay listing does not have return information, it means the sale is final.
All others have a 7 day returns policy.

If product is defective or we made a mistake, we will exchange the product or refund your money.
Shipping charges are never refunded unless we clearly made the shipping error. Defective product is not considered our error but we will always do our absolute best to set things right with either a replacement (most often via our vendor or refund)
All products are handled personally, by our small team, and inspected before shipping which makes our return rate next to nothing.

If you received FREE Shipping on your eBay purchase, we will deduct the original shipping cost, paid by us, from your refund.

Please email us first before you return a product.
Pack the item up and ship it to us freight pre-paid. No COD will be accepted.

In general, all returns are subject to a 7% re-stocking and $5 processing fee.
Returned product MUST be in new and unused condition with all packing materials complete and undamaged. Damaged product or packaging may be subject to refusal or up to 50% restocking and repacking fees.
If you want to exchange the product or accept a store credit, the re-stocking and processing fee will be waived in almost all cases.
Extra shipping charges might be necessary but this will be determined on a case by case basis.
Only new unused products, in the original packaging, are eligible for refund or exchange.
For hygiene reasons, NO returns are accepted on clothing items.

Click the 'contact Seller' button, in the Ebay listing, if you have any questions.
If you send us email, via your regular email client software, make sure to include the item number and any information you can give us.