Heated Grips
Troubleshooting

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Always try a dry install first to make sure everything works properly.

When running or installing any aftermarket electronics, on your motorcycle, many variables can cause problems to show up which seemingly were not there before. From an old battery to other interfering electronics, there are many things that can suddenly play up.

Oxford Heated Grips, or rather their controller, has a built-in automatic shut off when voltage drops below approximately 11.5v. If you experience problems with the Heated grips or controller turning itself off, it is most likely related to a drop in voltage. In the case of Oxford Heated grips, it is best to connect the grips direct to your bike's battery as other circuits on your bike could be regulated and cause the controller to receive confusing information and turn itself off.

The following are some common issues we often get asked about.
Below issues are mostly with the (v6) 2 button electronic controller.

If you have Oxford Heated Grips with the old turn knob or (v6) 2 button electronic controller and would like to upgrade to the current (v7) 3 button controller or Warm & Safe Heat-Troller, click here.

Oxford's v7 controller is a huge improvement over the previous versions but still has it's fair share of issues. Putting things in perspective, the supplied controller is a low cost freebie packed with a great set of heated grips and at a sharp price. Our advise is to upgrade to a genuine high quality Heat-Troller or our new Handlebar mounted Grips Controller.

Heat Troller Symtec grip controller

1 - I connected the Oxford (2 button v6) controller, connected the heated grips and pushed the button. Nothing happened.
Make sure to keep the ON button pushed in a for a few seconds. Check the in-line fuse between the battery and the controller.

2 - All is connected, the Oxford controller turns on but turns itself off
In most cases this would be due to low or inconsistent voltage received by the controller.
Even if your battery is seemingly ok and is able to start your bike, it is very possible that you do not have consistent power available. If your battery is older than 3 years or has been depleted on a regular basis or for longer periods of time then this can be the root of the problem.

3 - My heated grips have worked well but when I ride in cold temperatures, the Oxford controller shuts off.
This could again be a battery problem combined with an overly sensitive controller. One way around this problem is to eliminate the Oxford controller altogether and upgrade to a high quality Heat-Troller. (see below)
Batteries lose a lot of their power when temperatures drop. If your grips work fine at 59 °F - 15°C but shut off when temperature drops to 32 °F - 0°C then it is probably time to replace that battery. On some bikes this can easily happen, while riding, if the battery is exposed to wind-chill.
We also found problems with the old 2 button controller. If it turns itself off, it is probably time to upgrade to a better controller.

4- Can I disable this automatic shut-off on the Oxford controller?
Unfortunately not. We do offer upgrades to genuine Heat-Trollers for our Oxford Heated grip customers. Heat-Trollers always work but of course your grips will drain your battery if you forget to turn the heated grips off. Wiring over the ignition switch or using a relay is recommended.

Click here for the Grips Heat-Troller Page Contact us if you own a set of Oxford Heated grips and want to upgrade your controller


5- I tried and tested everything and feel the Oxford controller is defective. What do I do?
If you feel you have a defective Oxford controller. Send us an email including your name, if possible, your order number and a brief description of the problem you are experiencing.
Disconnect the controller and send it back to us for testing and/or replacement. Upon receipt we will test the controller and replace it if needed. However, if in our test unit the controller is working properly then we will mail the controller back to you or, if you prefer, offer you an upgrade (see above).

IMPORTANT. The reduced price upgrade to Heat-Trollers and free testing/replacement of your Oxford controller is only for customers who purchased the product from us. We are only a dealer, not the importer or distributor.
If you did not originally purchase from us, depending on circumstances, you may still qualify for a reduced price upgrade. Contact us for details.


6- How can I improve available battery power on a smaller bike or when I am using other power consuming devices?
One easy way to increase available power is by replacing standard light bulbs with their LED counterparts. For instance, a traditional tail/brake light bulb can consume up to 28 watts when the brake is applied.

7- I have a smaller bike or scooter, with limited electrical capacity. Can I use the Oxford Heated Grips?
Many smaller motorcycles, dual sports, scooters have an electrical system designed just strong enough to power the bike. If, for instance, your alternator capacity is 200 watts, then this is usually measured at around 5000 rpm. Much less at idle. The combination of front, rear, side and dash lights can easily use up well over 100 watts. As a rule of thumb, you can usually use about 75% of whatever capacity is available. With grips using about 50 watts, that puts you right at or over the limit and even more at low temperature. You can use the Oxford heated grips but the controller's auto shut-off might act up. Again, a Heat-Troller could be the solution since it does not have the auto shut-off and actually keeps amp draw to whatever you need. 

How to measure tube diameter?

If you don't have access to measuring Calipers, here's an easy way to find out.

Take a strip of paper and wrap it around the handlebar, frame or any tube you need to measure (on a straight portion). Mark the paper where it overlaps. Place the paper on a flat surface and measure from the end to the mark.

Tube Diameter Flat Distance
7/8" or 22mm 2 3/4" or 70mm
1" or 25.4mm 3 1/8" or 80mm
1 1/4" or 31.75mm 4" or 100mm

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