All orders received before 3pm EST are processed and shipped same day (providing the item is in stock). Although we stock every item you see on our website, occasionally we may have items drop-shipped direct from the supplier. If shipping time is critical, check with us first on the item you want to order or enter shipping time instructions with your order.
Contact us
At checkout you will be offered several shipping options to choose from. For Canada, keep in mind that UPS charges broker fees on Standard service. First Class Mail International is just slow letter mail. There is NO TRACKING available on this service and it can take anywhere from a few weeks to a few months to arrive .... if it arrives.
Important: we have no control over import related fee's (taxes, duty, brokerage) in your country.
Yes, we ship APO / FPO and worldwide. To see available shipping options and cost, place items in the basket and use the shipping calculator (not in mobile version)
Alternative International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through
live chat or by
e-mail. They will be glad to assist you.
Click on the Bongo logo in the corner to get started!
Payment
Most orders over $100 value are eligible for our 5% instant shipping rebate. You have to enter the coupon code 'SHIP' to redeem your rebate.
Credit cards, on international orders, are only accepted if we can verify ownership and/or issuing bank details. We may contact you for further documentation. International wire transfer may be required for non-verifiable orders.
Credit cards are only charged when your order is ready to ship and we do not keep sensitive credit card information on file.
Please make sure to enter your correct shipping address. UPS charges us $11.00 for address corrections. Unless we made the error, this charge will be passed on to you. If you live in an apartment complex and have a higher risk of package theft, a great solution is to open a "UPS My Choice" account.
Returns and Refunds
We believe in the quality of our products and complete customer satisfaction.
All sales, except those marked as 'Final' are covered under our 365-day guarantee. We are only satisfied if you are.
However, these are the rules we go by:
Refunds only on new and unused product in the original packaging.
No refunds on sale and discontinued items (Store Credit only).
A $5.00 processing fee + 7%** restocking fee will be applied, on non warranty returns, unless the error is clearly ours. The restocking fee can be waived if product is exchanged. Shipping charges may apply.
No product will be accepted for refund or store credit if in any way used, damaged or showing signs of handling. All returned products have to be complete and in it's new original packaging.
Shipping cost is not refundable. Return shipping to us, is not reimbursed unless we clearly made the error. In the event of an error on our part, we will issue a UPS call tag or send you a pre-paid return envelope. Defective materials are not considered an error on our part. We handle and inspect every product manually before it leaves our premises.
Refused shipments will be refunded, less above stated restocking fees and all associated shipping cost, "after" the shipment has been delivered back to us.
It is best to previously
contact us, by email, before returning a product. Pack the product well en ship it back to us including all extra's. Please make sure to add a copy of your order so we can find you in our database.
For obvious hygiene reasons, items like balaclava's, face masks and other thermal clothing cannot be returned.
In some cases it easier and faster to contact the importer or manufacturer. We will be happy to assist with contact information if needed.
** Q - Why do you charge a restocking fee? A - This is to cover our credit card charges (we are also charged creditcard fees on refunds) and handling if a product is returned to us without exchange.
We reserve the right to change our refund and returns policy at any time without prior notice
