Payment Options :  We accept Visa, MasterCard, American Express, PayPal, Personal Checks and Money Orders. Credit cards are never charged until your order is ready to be shipped.

Shipping, Contact and Refund Information

At checkout you will be offered several shipping options.
Orders over $100 are eligible for the 5% shipping rebate.
You have to enter the coupon code 'SHIP' to redeem your 5%

Yes, we ship APO / FPO

Credit cards, on international orders, are not accepted if we cannot verify ownership and/or issuing bank details. We may contact you for further documentation and may request an internationalwire transfer to complete your order.
Important: we have no control over import duty, taxes and fee's in your country.

Credit cards are only charged when your order is ready to ship. An authorization is taken when you place the order. After review of your order and when it is time to ship, the charge is finalized.
In some cases we may be able to ship for less than the site has calculated. In this case we will adjust the invoice and final charge.

Please make sure enter your correct shipping address!
UPS charges us $9.00 for address corrections.
Unless we made the mistake, this charge will be passed on to you.

Order Information

All orders are processed through our shopping carts at lockitt.com and bikesax.com.

 
By clicking on the button or Price, you will be automatically taken to that specific product in the shopping section. We process all our online orders through our "SECURE SSL" pages. You will enter the secure section (https) as soon as you go to checkout.

The information you provide is NEVER sold or shared outside our company. We keep your information only for order processing and to contact you if needed. You will never receive  unsolicited emails from us. That is our promise. (we hate spam as much as you do)

PHONE or Internet Orders

Although we are certainly happy to take your phone orders at any time, we encourage all our customers to place the order online first. Even if you do not want to enter your credit card information on the internet. If this is the case, select 'Payment by check' as your method of payment.
Enter check number '1111' and complete checkout.
This will place your order in our system, speeds up the order process and prevents errors.

Call toll free 1 877 LOCKITT(877-562-15488) with your order number and credit card information.

Following these 3 easy steps will also give you access to the online special offers and Shipping Coupon. It also provides you with an immediate order confirmation and a tracking number once your order has shipped.

If you do not want to pay by Credit Card

Place you order online first.
At checkout, choose 'Payment by Check' as your method of payment.
Enter your check number and complete checkout.

This will place the order in our system and gives us the chance to reserve certain items before they are sold out or contact you if there is a problem with one of the products you ordered.

Mail in your check (US or Canada orders only) or money order. If you mail in cash, you will do so at your own risk. Make sure to mark the order number on the payment.
Contact Information
  • Online
    Order online from this website. Click on the price or links and you will be taken to that product in our SECURE cart at www.bikesax.com. Online ordering gives you the most control over your order. 
    First you will receive an order confirmation. After your order shipped, you will receive shipping and tracking information. All transactions are completely secure and information is NEVER shared outside the company.
    Your credit card is never charged until the goods are ready to ship.
  • Phone
    Call us with your order number (see 'Phone Orders' above) toll free (USA only) at 1 877 LockItt ( 562 5488) Outside the USA: +1 828-687-9956
    (If you catch our voice-mail, leave a message and someone will call you back as soon as possible)
    For urgent questions, call Pat direct on his cell phone 617-513-0206. 
    Email is the best way to reach us. 90% of emails are answered same day, mostly within minutes.
  • Email
    E-mail your order or request to info@lockitt.com.
    It is not recommended but if you provide sensitive information like credit card numbers, it is best to divide it over 2 separate emails for extra  security.
  • Mail
    Complete your order online and call or mail us payment. See Phone Mail orders
    Toll free  at 1 877 lockitt or mail to : LockItt Group  370 Butler Bridge rd - Unit C NC 28732.

Returns and Refunds

We believe in the quality of our products and complete customer satisfaction.

All sales, except those marked as 'Final' are covered under our 365-day guarantee.  We are only satisfied if you are. 
However, these are the rules we go by:

  1. Refunds only on new and unused product in the original packaging.
    No refunds on sale and discontinued items (Store Credit only)    .
  2. A $5.00 processing fee + 7%** restocking fee will be applied, on non warranty returns, unless the error is clearly ours.
    The restocking fee can be waived if product is exchanged. Shipping charges may apply.
  3. No product will be accepted for refund or store credit if in any way used, damaged or showing signs of handling.
    All returned products have to be complete and in it's new original packaging.
  4. Shipping cost is not refundable.
    Return shipping to us, is never reimbursed unless we clearly made the error.
    In the event of an error on our part, we will issue a UPS call tag or send you a pre-paid return envelope. Defective materials are not considered an error on our part. We handle and inspect every product manually before it leaves our premises.
  5. It is best to previously contact us, by email, before returning a product. Pack the product well en ship it back to us including all extra's. Please make sure to add a copy of your order so we can find you in our data base.

For obvious hygiene reasons, items like balaclava's, face masks and other thermal clothing cannot be returned.

* After 30 days, you have to contact the importer or manufacturer. We will be happy to assist with contact information
** Why restocking fee?  This is to cover our credit card charges (we are charged processing fees twice) and packing materials
We reserve the right to change our refund and returns policy at any time without prior notice

Not sure about buying online?

Most internet companies are actually pretty safe to do business with.
In fact, handing over your credit card in a restaurant or gas station could have more risk involved.  Here are some rules I go by myself:

  • Use common sense and see if you can find some information on the company you are planning to do business with. Telephone number and a US address is a must.
  • Preferably use a low limit credit card with online statement access.
  • Check your activity online daily.i>

You can view our Ebay Feedback Rating here

Please contact us for any question you might have regarding our products, lock-up applications, etc 
(also see our Tips&Advice page) .  We love to hear your comments.

Click here to email us

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Revised: December 29, 2010 .