Shipping and Return Policy

Shipping Within USA

FREE Shipping is available within the USA ¹, on qualifying ² combined orders over $75.00 order value.
¹ Mainland US only. Orders to Hawaii, Alaska, Puerto Rico and US territories are manually reviewed and may be excluded
² Oversize bulky items, heavy items over 25lbs, close-out or heavily discounted low margin items may be excluded or minimal shipping cost may be added. Free shipping is not really ever free .. it just means someone else pays.

International Shipping (outside USA)

We ship worldwide as well as APO / FPO.
However, all international orders are manually reviewed and may not be accepted if we deem the risk to be too high.

Alternatively, consider creating an account with MyUS.com or one of the many parcel forwarders.
With MyUS.com you will be assigned a U.S.-based address where your package will be processed for shipping straight to your home (no PO boxes). Multiple shipments from multiple vendors and websites can be consolidated at the MyUS warehouse so you can save on combined shipping cost.
Since we ship your order to a US address, you will also benefit from "Free USA Only" shipping on many of our products

Order Processing & More Shipping Stuff

Higher value orders are always shipped with signature required.

Orders are processed Mon-Fri during normal business hours.

Most orders received before 2pm EST are processed and shipped same day (providing the item is in stock).

Although we attempt to stock every item you see on our website, occasionally we may have a few days delay or have items drop-shipped direct from the supplier.

If shipping time is critical, check with us first or send us an email after placing your order. Contact us

At checkout you will be offered several shipping options to choose from...

For Canada, keep in mind that UPS charges broker fees on Standard service. First Class Mail International is just slow letter mail. There is NO REAL TRACKING available on this service and it can take anywhere from a few weeks to a few months to arrive .... if it arrives.

Important: we have no control over import related fees (taxes, duty, brokerage) in your country and no ... we cannot declare a lower value.

Payment

We accept all major credit cards, Paypal, Venmo or you can mail us a check or money order (US only).

Credit cards, on international orders, are only accepted if we can verify ownership and/or issuing bank details. We may contact you for further documentation. International wire transfer, into our US or European bank account, may be required for non-verifiable orders.

Unless you order custom made products (i.e. replacement keys or specially keyed locks), credit card charges are only completed when your order is ready to ship. We Do Not collect or keep keep sensitive credit card information on file.

Please make sure to enter your correct shipping address. UPS charges us $15.00 for address corrections. Unless we made the error, this charge will be passed on to you. If at your home location you have a higher risk of package theft, a great solution is to open a "UPS My Choice" account.

Returns and Refunds

At Lockitt we believe in the quality of our products and complete customer satisfaction.

All sales, with the exception of closeout or marked as Final Sale products, are covered under our 30 day return policy. If you wish to return an item, please use our contact form to request an RMA.

These are the rules we go by:

NO Restocking fee unless the returned item does not match conditions described below.
Shipping / postage cost paid, as part of your order, is non-refundable.
For orders shipped with FREE Shipping, our shipping cost will be deducted from the refund.
Refunds only on new and unused product in the original packaging, complete with all tags.. the item needs to be in a condition suitable to be placed back in inventory.
If you use the product in any way or remove stickers, tags or essential product packaging, the item cannot be returned.
No refunds on sale, close out and discontinued items (Store Credit will be issued if and when a return is accepted).
Return shipping cost is the customer's responsibility and is not refundable (you would not expect a store to reimburse your driving cost either). If we made a shipping error, we will issue a UPS or USPS prepaid return label.
Refused shipments will be refunded, less 20% restocking fees and less all associated return shipping cost, "after" the shipment has been delivered back to us.
It is best to previously contact us, by email, before returning a product. Pack the product well and ship it back to us by traceable means. Please make sure to add a copy of your order so we can find you in our database.
For obvious hygiene reasons, items like balaclava's, face masks, socks and other thermal clothing worn directly on skin cannot be returned.
If product is defective, contact us and will either take care of it or contact the importer or manufacturer for you.

And yes ... we reserve the right to change our refund and returns policy at any time without prior notice