FAQs

No, absolutely not. You can check out as a guest. But creating a FREE account with us gives you access to reward points and special discounts on select products. Our system can only track points or assign special pricing when you have an account with us and are signed in. It's no different from that predatory company with a rainforest name where you also have to be signed in. Unlike them, we actually allow you to check out as a guest (if you do not want the benefits).

See our posted privacy policy here. In a nutshell, we only keep and use your information pertaining to the order placed. We do not store any sensitive financial data on our servers and do not sell our customer data.

Very accurate. Our inventory feed updates approximately every 15 minutes.

It can mean only one available but most likely sold out at this moment.

Not all items qualify for free shipping and our Free Shipping option is not automatically applied to an order. If all the products in your basket are eligible, free shipping will be one of the available shipping options. It is your choice to select it or not. You may have a good reason to select a faster or more secure / traceable shipping method.

Not always. Exceptions to the Free Shipping rule are: items in closeout / heavily discounted, items with oversize (boxed) dimensions, items on which do not have sufficient margin and orders over 25lbs shipping weight.

We ship worldwide every day (with restrictions). All international orders are manually reviewed and we will contact you if additional information is needed. We recommend opening an account with a US shipping consolidator like MyUS.com. This will give you a US-based address for shipping.

YES. Most orders within the 48 contiguous states have free economy shipping over $75 basket total (limit 25lbs). Place the item in the basket, click on Edit Cart / Checkout, then click on Get Shipping Estimate. Pick or enter state, postal code and country and click to Calculate.

The shipping estimator is reasonably accurate for most orders. However, shipping cost on larger orders will be manually reviewed by our sales team and adjusted if we can find a less costly way to ship.

NO. Free returns are not free just as free shipping is never really free. This click-buy-click-return mentality is bad for us and ultimately bad for you and the entire world. Be responsible.

To be decided on a case by case basis but generally, no:

We are a small company, carrying only high-quality products and serving our customers with a small and dedicated team earning a deserved living wage. Our prices are fair and our margin needed. Price wars and race-to-the-bottom practices always result in lower standards & lower quality everything.

Low quality is just not our thing... be sure to see our very generous loyalty rewards program!

Absolutely! Just let us know by calling or emailing beforehand, or add a comment to the order so we can make sure we have the item available and set aside for you when you arrive. Some products show "in stock" on the site but could be in stock at another warehouse and not at our Asheville, NC location at that moment.