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Frequently Asked Questions


Q. What exactly does -Low or no inventory- mean?
A. It can mean only one available but most likely sold out

Q. The site says Free Shipping over $45. Why was I charged shipping cost at checkout?
A. Our Free Shipping option is not automatically applied. If all the products in your basket are eligible, free shipping will be one of the available shipping options. It is your choice to select it or not. You may have a good reason to select a faster or more secure / traceable shipping method.

Q. Is shipping always Free on orders over $45?
A. NO, sorry. Exceptions to the Free Shipping rule are: items in closeout / heavily discounted, items with oversize (boxed) dimensions and orders over 25lbs shipping weight.

Q. Do you ship outside the US?
A. We ship worldwide ever day (with restrictions). All international orders are manually reviewed and we will contact you if additional information is needed.

Q. Can I see my shipping cost before I place my order?
A. YES you can. Most orders within the 48 contiguous states have free economy shipping over $45 basket total (limit 25lbs). Place the item in the basket, click on Edit Cart / Checkout, click on Get Shipping Estimate
Pick or enter state, postal code and country and click on Calculate. 
The shipping estimator is reasonably accurate for most orders. However, shipping cost on larger orders will be manually reviewed by our sales team and adjusted if we can find a less costly way to ship.

Q. Do you price match?
A. To be decided on a case by case basis but ..  generally NO!
We are a small company, carrying only high quality products and are serving our customers with a small and dedicated team earning a deserved living wage. Our prices are fair and our margin needed. Price wars and race to the bottom practices always result in lower standards & lower quality everything.
Sorry ... low quality is just not our thing ... and see our generous loyalty rewards program.

Q. Can I order online and pick up at the Asheville NC store?
A. Sure you can. Just let us know, call or email or add a comment to the order so we can make sure we have the item available and set aside for you when you arrive. Some products show "in stock" on the site but are not necessarily in stock at our Asheville location at that moment.